One person. A real phone number.
SmallShield is one person: William Vincent, who built it at 18 in Charleston because small businesses were being ignored. The security companies chase hospitals and banks. The four chair dental office down the road gets nobody. Every scan, every report, and every reply comes from William. When you call, he picks up. When you email, he answers the same business day. No ticket queue, no call center, no salesperson who disappears after checkout.